@Sammyjandro I see that someone answered the ticket via email. I would recommend reaching out via email. Thank you for your patience, and apologies for any inconvenience!

About 5 hours ago from Envato' Twitter via Zendesk · reply · retweet · favorite

@Sammyjandro Please rest assured that we've received your ticket and will get back to you as soon as humanly possible! Please be sure to check your email for a response. Thanks again for your patience and understanding.

About 6 hours ago from Envato' Twitter via Zendesk · reply · retweet · favorite

@HeidiTaylor86 @envato_help Hi 𖤐, It sounds like you already contacted us, do you have a ticket number I can check? ^PR

About 7 hours ago from Envato' Twitter via Zendesk · reply · retweet · favorite

@Sammyjandro I'm more than happy to look into this for you. However, we need to verify your account ownership to do so. Can you please contact us from your account email address at elements@help.envato.com, please reply here and let me know your ticket ID once you've done so.

About 7 hours ago from Envato' Twitter via Zendesk · reply · retweet · favorite

@themdfarhan @envato_help In that case please submit a ticket using the following link: enva.to/Help. Best Regards IM.

About 15 hours ago from Envato' Twitter via Zendesk · reply · retweet · favorite