@Sammyjandro I see that someone answered the ticket via email. I would recommend reaching out via email. Thank you for your patience, and apologies for any inconvenience!
@Sammyjandro Please rest assured that we've received your ticket and will get back to you as soon as humanly possible! Please be sure to check your email for a response. Thanks again for your patience and understanding.
@Sammyjandro I'm more than happy to look into this for you. However, we need to verify your account ownership to do so. Can you please contact us from your account email address at firstname.lastname@example.org, please reply here and let me know your ticket ID once you've done so.